Having just received the “Trip Advisor 2014 Certificate of Excellence award for the second year running, I felt it pertinent to write a few words on how we achieved it.
Many years ago when I was starting out in the hospitality industry an old manager of mine said to me one day “It’s not about the number of stars above the door; it’s about the number of stars working within”. This simple statement along with my belief and our work motto that we should always ‘under promise and over deliver” ensure that we work as a team and all are aiming for the some end result…….. “Great customer service”
A good lodge first begins its relationship with their guests by having staff that bring out the value of the lodge; their services are always offered with a smile and from the heart. The location, the views, and the rooms etc. simply complement the experience.
Whether it is the transfer driver or guide that greets you with a charming smile and imparts passion and knowledge or the chef whose culinary expertise manages to set off fireworks on your taste buds, the people that run the lodge will definitely make it a great place for everyone who wishes to unwind and relax and ultimately have a great holiday…
Thornhill Safari Lodge is privileged to have such staff that are reliable, hardworking and enjoy their work. It’s about their sense of pride and being one family that can interact in any situation to ensure that we deliver a service second to none time after time.
I, as the general manager am blessed to have all this in abundance and as such hope that when you come to stay with us, you too can experience hospitality at its best
T – Totally Affordable
H – Happy Staff
O – Outstanding Service
R – Reliable and Consistent
N – Nobody is Undervalued
H – Honest
I – Intermit and homely
L – Longevity
L – Love the job, love our guests