Intrepid Bundu and Thornhill Safari Lodge
Booking Terms and Conditions 2012-2013
1.The Booking 1.1A non refundable deposit of 20% is required upon booking. The balance of payment is to be made 28 working days prior to arrival. 1.2Once the 20% deposit is received a confirmation will be issued. It is only at this time the booking will be deemed for acceptance. Intrepid Bundu and Thornhill Safari Lodge reserve the right to decline any booking. 1.3All prices and services are correct at the time of printing and Intrepid Bundu and Thornhill Safari Lodge reserve the right to change all prices, services and departures without prior notice. Once a booking has been made and the full cost paid, Intrepid Bundu and Thornhill Safari Lodge will not increase the price.
2.Travel Insurance 2.1Comprehensive travel insurance for loss of baggage, money or personal items is recommended. 2.2The client accepts that it is his/her responsibility to arrange insurance.
3.Full payment of Accommodation Cost Full payment of is due 28 working days prior to arrival. If full payment is not received by this time Intrepid Bundu and Thornhill Safari Lodge may treat the booking as cancelled. Any bookings made within four weeks of departure must be accompanied by full payment of the tour cost.
4.Cancellation or changes to Bookings 4.1Cancellation of any booking must be received in writing and acknowledged by Intrepid Bundu and Thornhill Safari Lodge. 4.2In the event of cancellation the following cancellation fees will be payable by the client:Notification is received 28 days or more before departure, loss of 20% deposit. 28 -21 working days, loss of 50% of cost20 -14 working days, loss of 80% of cost13 - 0 working days, loss of 100% of t costIf you fail to arrive or leave prior to completion of your stay for any reason, no reimbursement whatsoever will be made. 4.3Changes made by you: If you need to change your reservation for whatever reason, Intrepid Bundu and Thornhill Safari Lodge will make every effort to assist you. You may move your reservation to another date, subject to availability and agreement with our reservation office. Any changes will incur a fee of ZAR 500 and any subsequent cancellation fee will be based on date of original travelling date. Should we not be able to help you with alternative dates, the normal cancellation fees will apply.
5.Passport, visas and other travel documents 5.1 The client is responsible for ensuring that all documents, passport, visas and health certificates are valid. 5.2 The client accepts full responsibility for obtaining all the relevant travel documents required. 5.3 Should a client be refused entry to any country due to incorrect documentation, Intrepid Bundu and Thornhill Safari Lodge will not be liable for any costs of such delays or repatriation cost for the client.
6Baggage 6.1 All personal effects and baggage are at all times the client's responsibility and Intrepid Bundu and Thornhill Safari Lodge will not accept liability for any loss or damage to baggage or personal effect.
7Health 7.1 It is the responsibility of the client to consult a health professional with respect to recommended and compulsory vaccinations and health pre-cautions. Any pre-existing medical condition must be declared at the time of booking and the client must make arrangements for the provision of drugs or other treatment that may be required during the tour.
8. Photography Intrepid Bundu and Thornhill Safari Lodge reserves the right to make use, without giving any further notice, of any photograph or film produced by Intrepid Bundu and Thornhill Safari Lodge without payment or permission.
9. Loss or Theft Personal security is important therefore Intrepid Bundu and Thornhill Safari lodge always advice clients to lock rooms and remove any valuable items from vehicles. Please note that Intrepid Bundu and Thornhill Safari Lodge cannot be held responsible for any theft or loss of any personal items and belongings during your stay at Thornhill Safari Lodge.
10. Complaints If the client has a complaint whilst visiting Thornhill Safari Lodge they must bring it to the attention of the lodge manager on duty, so that it can be dealt with immediately. If the matter isn’t resolved whilst at the lodge, the clients must write to Intrepid Bundu and Thornhill Safari Lodge within 30 days of completion of the stay. Intrepid Bundu and Thornhill Safari Lodge will not entertain complaints of loss of enjoyment where full land arrangements have been provided.
11. Contact Details Reservations Office Tel: +27 11 471 7400/6 or +27 87 985 2798 Fax: +27 86 219 4349 Email: stay@thornhillsafarilodge.com
Postal Address PO Box 697 Wilgeheuwel Roodepoort Gauteng 1735 South Africa
Physical Address Thornhill Safari Lodge Portion 144 of the Farm Geurnsey 81 KU Hoedspruit Limpopo Province South Africa
Lodge Direct Line Tel: +27 15 793-2184 Cell: +27 82 857 6836 Email: info@thornhillsafarilodge.com
